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机票退改新标准计划年内出台，中国航协正牵头制定_我的网站

A |     Disgraced singer-songwriter R. Kelly was sentenced to 30 years in federal prison on Wednesday, marking the end of a six-week trial in Brooklyn that included testimony from dozens of witnesses, including those who accused the 55-year-old of both sexual and physical abuse.,The US Attorney's Office for the Eastern District of New York was aiming for Kelly to be given at least 25 years behind bars, per a June 8 memo. The filing set forth that Kelly, now 55, should spend the rest of his life behind bars due to the fact he "avoided punishment for almost 30 years and must now be held to account.",Kelly's attorneys argued their client should only serve a decade behind bars because he "experienced a traumatic childhood involving severe, prolonged childhood sexual abuse, poverty, and violence.”,During sentencing Wednesday afternoon, US District Judge Ann M. Donnelly stated to the court that “the public has to be protected from behaviors like this.”,"These crimes were calculated and carefully planned and regularly executed for almost 25 years," Donnelly said, as reported by the New York Times.,The judge recounted a number of testimonies during sentencing, highlighting Kelly's pattern of sexual abuse and violence against women, girls, and boys.,Kelly's legal team plans to appeal the sentencing.,"We were prepared for it," said defense attorney Jennifer Bonjean, who represented disgraced comedian Bill Cosby in a civil case he lost earlier this month. "We are now prepared to fight this appeal.",© AP Photo / Elizabeth WilliamsIn this courtroom sketch, R. Kelly and his attorney Jennifer Bonjean, left, appear during his sentencing hearing in federal court, Wednesday, June 29, 2022, in New York. The former R&B superstar was convicted of racketeering and other crimes. In this courtroom sketch, R. Kelly and his attorney Jennifer Bonjean, left, appear during his sentencing hearing in federal court, Wednesday, June 29, 2022, in New York. The former R&B superstar was convicted of racketeering and other crimes. © AP Photo / Elizabeth Williams,Federal prosecutors say Kelly used his "deep network" and "larger-than-life musical persona" to gain access to teenagers and young adults--"many of whom were particularly vulnerable.","The government has little doubt that if afforded an opportunity to offend again, the defendant would do so," prosecutors said earlier this month. "He poses a serious danger to the public.",Lizzette Martinez, a woman featured in the documentary 'Surviving R. Kelly,' was accompanied by her attorney Gloria Allred when she took the stand to provide a witness statement.,"January 1995 eventually changed me forever," Martinez testified, detailing that she was a 17-year-old aspiring singer when she met Kelly in a mall.,Now 45, Martinez told the court that she was "left in shock, confused, and in tears" when Kelly, who promised to mentor her, began to abuse her.,“Robert, you destroyed so many people’s lives,” Martinez told Kelly, who did not make eye contact.,YouTube Deletes Two R. Kelly’s Channels Amid Sex-Trafficking Conviction6 October 2021, 09:18 GMT,“I do not know how to put a price on all I’ve gone through,” she said. “I am now 45, a mother and I struggle with mental health.”,Rumors and even footage of Kelly's misdeeds with minors and women have been circulating since the 90s, around the same time Kelly married teenage R&B artist Aaliyah. Despite dozens of alleged victims coming forward over the decades, accountability appeared to avoid Kelly until the 2019 documentary "Surviving R. Kelly" coincided with the #MeToo movement.,The intersection of the #MuteRKelly and #MeToo movements drummed up public support for victims seeking litigation against the Grammy-award-winning singer. Kelly is still facing a number of criminal charges in Chicago, Illinois, and Minnesota.,Kelly has remained behind bars since his initial arrest in July 2019. The singer-songwriter did not take the stand during trial.。          　　在线上平台花6000多元订机票，误将出发日期选错。订票1小时左右，申请退票，商家几乎扣除全部机票费，只退了600元保险费。最近，旅客冯女士的遭遇引起不少关注。

B |      　　黑猫投诉平台7月发布的报告显示，仅今年上半年，平台就收到关于机场航空公司的投诉近2.7万件，其中“退改费用高”投诉超1.3万件，占比接近一半。报告提到，消费者普遍反映提前7天以上甚至十几天申请退票，仍被平台扣除超过40%甚至90%的票款作为手续费。     　　机票退票手续费为何这么高?如何推动解决旅客反映的问题?记者采访了中国航空运输协会(以下简称“中国航协”)有关负责人。      　　机票、航班座位具有极强时效性、不可存储性、资源独占性三大特征。民航航班的运营资源都是为既定飞行计划提前配置的，飞机调度、航油储备、机组人员排班、空管指挥、机场地勤保障等均有成本，且成本不会因座位空置而减免。一旦航班起飞，机上空置的座位就会失去使用和二次销售价值，属于不可逆的资源消耗。     　　中国航协有关负责人介绍，目前，国内航空公司普遍实行阶梯式退票收费。旅客越早申请退票，航空公司拥有越充足的时间将空置座位重新投放市场、完成二次销售，退票手续费标准一般相对较低。

C | 建议行程不确定、易变动的旅客选择退改灵活的全价票、高端舱位，更好享受退改权益;行程固定、确定无误的旅客，可选择高折扣优惠机票，遵守适度的退改限制换取出行性价比。

D |      　　一些旅客反映退票规则看不懂等问题，中国航协有关负责人介绍，阶梯式退票收费在实际落地执行中确实存在一些服务短板：规则公示透明度不足。部分线上平台、销售代理渠道存在规则展示隐蔽问题，如退改条款字体过小、位置隐蔽、专业术语晦涩、默认折叠不展示等;国际机票退改体系复杂。部分外国航空公司扣费规则不公开、费率不透明，销售平台解读不到位;行业缺乏规范标准。国内各家航空公司虽均遵循阶梯收费逻辑，但在具体时间节点、手续费比例、免费退改门槛等细节上存在差异。

E |      　　针对旅客关注的机票退改服务痛点，中国航协已牵头统筹推进机票退改服务升级优化工作，推出多项举措。     　　研究出台退改标准，全面提升规则透明度。中国航协正在牵头制定机票退改专项团体标准，计划今年内正式发布实施。标准将明确退改要求，所有售票平台、航空公司官方渠道，必须通过醒目字体、弹窗强制提示、专属标识、前置告知等方式，在旅客支付订单前主动公示退改费率、限制条件、免费退改场景，解决规则隐蔽、看不懂、不知情的问题，保障旅客知情权、选择权。     　　推广优质惠民政策，引导行业服务升级。东航近日率先调整国内客票退改规则，明确自8月6日(含)起销售的国内客票，所有舱位均可在航班离站前14天以上免费自愿退票、变更，打破了折扣票不可免费退改的传统限制。     　　强化行业合规培训，规范服务执行口径。针对一线客服、票务代理、线上平台工作人员开展常态化专项培训，规范退改规则解读、纠纷处置流程等工作。     　　攻坚国际机票服务难题，实现跨境规则透明化。督促国内航空公司和销售平台细化国际航线退改规则，前置风险提示。

F | 主动对接外国航空公司，加大协调力度，推动跨境、跨航司退改服务规范化、透明化。

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